30-day returns
If you're not happy with your order, you can request a return within 30 days of delivery. Items must be unused and in their original packaging.
How to return
- Contact us with your order number and the reason for the return.
- We'll reply with return instructions.
- Once we receive and inspect the item, we'll issue your refund to the original payment method.
Damaged or faulty items
If something arrives damaged or doesn't work, contact us within 7 days of delivery with a photo or short video and we'll send a replacement or a full refund. You won't need to return it.
Exceptions
Personalised items (such as custom moon lamps) can't be returned unless they arrive damaged or faulty.